Potentials specializes in organization development consulting, executive coaching, facilitation, diversity & management training, teambuilding, assessments to maximize individual, team, organizational effectiveness

Maximizing Organization, Team, and Individual Development


	Organization Development
	Coaching
	Team Building
	Training & Development
	Conflict/Agreement Management
		Conflict Resolutions Skills Training
	Diversity Initiatives

Conflict Resolution Skills Training

Conflict and differences in an increasingly diverse workforce are inevitable. However, conflict can take a constructive or destructive path depending upon the perspective and skills employed. Effective conflict resolution skills enable people to approach conflict in the context of building and maintaining productive and sustained relationships. When handled well, energy expended in conflict situations can be transformed into creativity and innovation. Expanded interpersonal conflict resolution skills are a powerful force for personal, professional and organizational growth.

The Conflict Resolution Skills workshop addresses:

working with culturally different conflict styles
understanding different behavioral styles and individual needs
learning how to analyze the critical dimensions of cross-cultural conflict
learning the five phases of the process for effective conflict resolution
practicing critical skills including listening, dealing with resistance, suspending judgment, and asking effective questions

establishing creative solutions and action plans
working with customized-critical incident issues to address specific organizational conflicts

Programs are customized to meet the specific needs of each group. Follow-up is built-in to provide the full advantage for participants.

A variety of instructional techniques are used, including: customized conflict cases, audio feedback, questionnaires, practice and video.

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