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Conflict/Agreement Management

In the work environment, where so much of our time and energy is spent, conflicts and differences in perspective inevitably arise. When necessary, Agreement Meetings effectively resolve challenges and promote more productive and satisfying work relationships.

The agreement coach meets with each party separately to provide support and gain insight into a situation. Then a meeting with the people involved is facilitated. As an outcome of this meeting, agreements as to what each person will do are written and commitments are made. Periodic follow-ups are conducted to assess whether terms of agreement are being met and to determine the need for additional processes and agreements. People involved receive coaching support to fulfill promises.

This type of intervention differs from mediation in that each person receives invaluable ongoing support and follow-up to ensure a satisfying resolution and productive outcomes.

Agreement meetings can be extremely productive between any individuals or teams experiencing communication challenges, including an organization president and direct reports, leaders and staff, team members, and business unit heads. Relationships dramatically improve when common ground is explored, expectations are clearly determined, as sense of accountability is established and support from a coach is provided.

Potentials has achieved great success at "unsticking" individuals and groups through commitment and mediation processes.

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